The Chambre de la sécurité financière (the “CSF”) places great importance on the protection of personal information it holds within the scope of its activities. Moreover, the CSF is subject to the Act respecting access to documents held by public bodies and the protection of personal information, which imposes upon it the obligation to ensure the confidentiality of the personal information it holds and take the necessary safeguards to do so. Consequently, the CSF has adopted very stringent security and control measures to ensure the protection of this information.
Requests for access
The Act provides that every person has a right of access, on request, to the documents held by the CSF. However, some conditions must be met for the CSF to provide access to a document:
- The document must already exist and be in the CSF’s keeping.
- The request must be precise enough to allow the CSF to locate the document required.
- The document must not be a sketch, outline, draft, preliminary note or another document of the same nature.
Moreover, some restrictions provided for by the Act may justify a refusal of access. For example, the CSF might or will refuse to release or confirm the existence of an information if its disclosure:
- Would likely hamper a future or current investigation or an investigation that may be reopened
- Would likely reveal a method of investigation, a confidential source of information, or a program or plan of action designed to prevent, detect or repress crime or statutory offences
- Would likely cause prejudice to the person who is the source or subject of the information
- Is prohibited by a decision of the CSF’s Discipline Committee on the grounds that it was obtained during a sitting in camera or that the Discipline Committee has issued an order not to disclose, publish or distribute the said information
- Would reveal the Discipline Committee’s deliberations
Moreover, the CSF must refuse to disclose personal information that does not involve the applicant, unless the person to whom the information relates to consents to it and unless no further restrictions apply.
Pour formuler une demande d’accès à un document de la CSF ou à un renseignement personnel, vous pouvez remplir le formulaire de demande d’accès en y indiquant de façon précise le document recherché. Veuillez noter que l’utilisation de ce formulaire n’est pas obligatoire. Acheminez ensuite votre formulaire dûment rempli ou votre demande à la CSF à l’attention du responsable de l’accès aux documents et de la protection des renseignements personnels:
Person in charge of access to documents and protection of personal Information:
Christian Faubert, Vice-President — Corporate Services
2000, avenue McGill college, 12e étage
Montréal (Québec)H3A 3H3
Par courriel: email@example.com
Comme la Loi sur l’accès aux documents des organismes publics et sur la protection des renseignements personnels le prévoit, l’accès à un document est gratuit, mais la CSF peut exiger des frais n’excédant pas le coût de la transcription, de la reproduction ou de la transmission du document. Ces frais sont fixés par le Règlement sur les frais exigibles pour la transcription, la reproduction et la transmission de documents et de renseignements personnels (L.R.Q., c. A-2.1, r. 1.1). Ils seront divulgués au préalable à la personne ayant formulé la demande d’accès, le cas échéant.
La Loi sur l’accès aux documents des organismes publics et sur la protection des renseignements personnels prévoit que la CSF doit répondre à une demande d’accès dans les 20 jours suivant la date de sa réception par le responsable de l’accès aux documents et de la protection des renseignements personnels. La CSF peut, dans certains cas, prolonger ce délai d’une période d’au plus 10 jours.
L’article 135 de la Loi sur l’accès aux documents des organismes publics et sur la protection des renseignements personnels prévoit qu’une personne peut, lorsque sa demande écrite a été refusée en tout ou en partie par le responsable de l’accès aux documents et de la protection des renseignements personnels ou, dans le cas où le délai prévu pour répondre est expiré, demander à la Commission d’accès à l’information de réviser cette décision. La demande de révision doit être faite par écrit; elle peut exposer brièvement les raisons pour lesquelles la décision devrait être révisée. Les demandes de révision doivent être adressées à la Commission d’accès à l’information dans les 30 jours suivant la date de la décision ou de l’expiration du délai accordé au responsable pour répondre à une demande.
Personal information is any information about an individual that can be used to identify that person, directly or indirectly.
1. Information collected by the CSF
We collect your personal information in several ways for different purposes, depending on the categories of the information. Please check the table below to find out what type of information is collected by technological means, and for which purposes it is collected.
|Categories of persons||Examples of information||Means and purposes of the collection and use|
|Members of the CSF||Identifying information: data pertaining to professional practice; education data; professional development records, PDU exemption request applications.|
We collect this information to manage our members’ records with regards to professional development; to answer information requests; to comply with our legal obligations; and when you answer one of our surveys.
|Users logged into our site (dealers, firms, training providers, non-members, etc.)||Identifying information|
We collect this information to provide you with access to the space on our Website where you can consult PDU records of advisors who are members of the CSF and who are attached to you.
|Site users||Identifying information, technical data, usage and performance data.|
We collect your identifying information to answer information requests and to sign you up to receive our Newsletter.
Please note that we may also collect and use your personal information for any other purpose as authorized or required by applicable laws.
2. Situations in which we can release your personal information to other organizations
We release your personal information to third parties when required for the purposes previously listed, namely as outlined in the table below:
|Categories of third parties||Reasons|
|Service providers, entrepreneurs or partners|
Some personal information may be released to third parties for the purposes of conducting activities on our behalf such as data retention; hosting, maintenance and improvement our Website; management of our IT services; database management; and data security. These providers are contractually bound to protect your personal information and to only use this information for the specific purposes for which it was shared.
|Professional service providers|
We may release your personal information to our legal, financial or accounting advisors, or to any other consultants to the extent required to conduct our business and comply with applicable laws.
|Professional supervisory bodies||We may receive requests for information, inquiries or inspections from a professional oversight body for which we may have to release a record that includes your personal information. We will ensure the request is legitimate before responding.|
|Police, governmental bodies, and courts||We may receive requests from the police or other governmental bodies to access your personal information. We will ensure the request is legitimate before responding.|
3. Keeping and ensuring the security of your personal information
We implement physical, administrative and technical safeguards to ensure that the pages on our Website that allow you to transmit your personal information are secure and to protect the privacy, integrity and security of the personal information under our control. However, no security measures are absolute or wholly guaranteed.
We ensure that only authorized personnel from the CSF and approved third-party providers have access to your personal information and only for the purposes of performing their duties. Your personal information will only be used for the specific purposes for which it was collected. It will be safely kept and destroyed.
4. Links to other sites and limits of liability
Only cookies that are strictly necessary are activated by default.
Cookies may collect the following information when you use our website:
- the truncated IP address of your computer (your IP address is altered, which prevents you from being associated to your IP address)
- your internet service provider
- your operating system (ex.: Mac OS, Windows)
- the type and model of your device (ex.: iPhone 11)
- your screen resolution
- the type, language, version and other data pertaining to your browser (ex.: Chrome, Safari)
- your region or municipality, as determined by your IP address
- the domain of the site previously visited (ex.: lapresse.ca)
- the point of origin (ex.: banner, email, social media, etc.).
- pages consulted on chambresf.com (the sequence in which you visited the pages, interactions on the page, the date, time, duration and frequency of your visits and activities[clicks, scrolling, etc.].);
- statistics and analytical tools
- information on the interests of users and their demographic information without this information being associated with a specific person.
6. Your rights regarding your personal information
The Access Act entitles you to obtain any personal information (upon written request and confirmation of your identity) that the CSF holds on you, except as provided herein. Subject to the provisions of the Access Act, you can also request that an inaccurate or misleading information about you be corrected or destroyed. To ensure that the personal information we hold on you is up to date and accurate, please immediately notify us of any change with regards to your personal information.
Chambre de la sécurité financière
2000 McGill College,
By email: firstname.lastname@example.org
Person in charge of access to documents and the protection of personal information:
Christian Faubert, Vice-President, Corporate Services.
You also have the right to submit a complaint to a data protection authority about how your personal information is collected, used or processed.
8. Rules governing personal information
To consult the Rules governing personal information, please click on this link.
9. Contact us
2000 McGill College,
By email: email@example.com
Phone: 514 282-5777 or 1 800 361-9989 (toll free)
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